Great Customer Service Stories from Last Week

Over the weekend, I asked all of my Twitter followers to send me their stories of the best customer service they received last week. My goal with this blog is to share stories of great service (mostly) to inspire and encourage us all to a greater level of service every day. When I hear stories of great service I feel hope, don’t you? Enjoy these two stories from our readers:

ACE HARDWARE

ACE Hardware was having a 20 percent off everything sale. I wanted trash compactor bags, but as I wandered the store I couldn’t find them. I asked the cashier where they were located. She came out from behind the counter…and walked me to the correct aisle. They were all gone.

The cashier said, “I’m sorry, we get our delivery on Tuesday”. I asked if I could get the discounted price on Tuesday and she said, “I’ll do that for you”.

I gathered a couple more items, went up the cashier; she was all set for me and asked me to put my phone number on the receipt so she could call me when they come in.

I went out of the store smiling and really noticed the great customer service.

Kathy Condon
Executive Coach, Speaker, and Trainer
http://www.kathycondon.info

THE NATIONAL GUARD & EMBASSY SUITES

My hubby is in the Kentucky Air National Guard. The National Guard puts on a quarterly couples retreat to provide couples the chance to reconnect, learn new tools for communicating and managing the difficulties associated with marriage and deployments.

My husband isn’t deployed for longer than 3 to 6 weeks as a rule, but many of these families are dealing with extended deployments in dangerous locations with limited resources and limited communication opportunities.

The Guard paid for the entire weekend, which included a suite at the Embassy Suites in Lexington, KY for 2 nights, mileage and a daily per diem. Additionally, they provided 2 days of training to couples on communication, understanding conflict, co-parenting, budgeting, etc…

It was an amazing experience for us. For many of us, it was our first opportunity to learn together as a couple about things that most people sort of plunder through. They treated us like the valuable assets we are – families, community members, military members and spouses.

In addition to the great service provided to us by the Guard, we received outstanding service at the Embassy Suites. A full, hot, made to order breakfast – a standard for them. Waitresses who were delighted to serve and pamper us. An evening happy hour complete with beverages and snacks, and similarly outstanding service. The hotel staff was uber-responsive to every need.

As a former corporate traveller, I stayed at Marriott hotels. I truly believe that the experience we had at the Embassy Suites was far superior to the service I received at any of the Marriott hotels I stayed in around the country.

Well done to our Guard and to the Embassy Suites in Lexington.

whitney bishop, change agent
whitney bishop & associates
http://www.meetchange.com

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