This is a short article, but it may just be the most important one I’ve ever written.
I sheepishly told the cashier (a manager, no less) that I had left my wallet at home. His response? “Oh, I’ve done that, too.” I thought for a second that my newfound kindred spirit might pull through for me. Nope. Wishful thinking.
“I’m sorry, we’ll have to come back.”
“Well, you could order for the kids, run home, and come back.”
Forget for a minute that this guy just asked me to leave my kids unattended at a donut shop. What really amazed me was that he completely failed to capture a customer for life for the cost of a double chocolate donut.
What would I have done? I would have sprung for the breakfast in a heartbeat. It would have cost less than ten bucks. Where I come from, that’s pretty cheap karma.
Opportunity doesn’t always knock. Sometimes it loses its wallet. Don’t ever miss an easy opportunity like this.