Last week, I passed along a poem from Mother Teresa that really resonated with many of you (it’s quickly become one of the most forwarded articles in recent history).
I’ve been thinking a lot about that poem and it inspired me to write my own customer service version. Hey, even Mother Teresa adapted it from a guy named Kent Keith, although I still like Mother Teresa’s version a little better.
As you read and share this, I hope it inspires you to better service. I also hope you consider writing your own version that will remind and motivate your team to be their best. Of course, you have my permission to use this version. And I’m pretty sure Mother Teresa would be ok if you used hers, too.
By the way, I realize this poem sounds a little negative, but I certainly don’t mean it that way. It’s really a reminder of what great service looks like, even when times are tough. The way I see it, if you can provide great service during dark times, you likely knock it out of the park when times are shiny.
Do It Anyway – sparkspace version
Customers can be unreasonable, irrational, and downright disrespectful. Serve them anyway.
Very few customers will truly care about you. Care about them anyway.
Sometimes it’s hard to smile at every customer. Smile anyway.
If you are great at service, you will be frustrated by the lack of great service you receive elsewhere. Be great anyway, and realize you stand out.
If you are honest and sincere with your customers, some of them will steal, cheat, and stab you in the back. Be honest and sincere anyway.
If you are committed, generous, and loyal to your customers, some of them will still buy from your competition to save a buck. Be committed, generous, and loyal anyway.
If you are successful, your competition will steal your best ideas. Be successful anyway (and never stop innovating).
What you spend years creating, a bad economy or fierce competition could destroy overnight. Create like crazy anyway.
If you love your job, some (or many, or all) may be jealous. Love your job anyway…and let it show.
The excellent service you provide today may be forgotten tomorrow. Serve excellently anyway.
Do your best every day. It will never be good enough for some. Get over it, and do your best anyway.
In the end, if you truly serve your customers, work hard, and constantly improve your product (especially when that product is YOU), you will succeed.