tips and resources

Category: service tips

How To Give Everybody What They Need

Ever see a sound board in a recording studio or at a concert? You know, the kind with hundreds of knobs, buttons, and sliders, and banks of blinking lights that rival the bridge of the Starship Enterprise? We’ve got one…

Lose Your But

“But, but, but…” My least favorite response in the whole wide world. I don’t care what comes after the buts. Doesn’t matter. Whatever it is, it’s an excuse, or an escape hatch devised to get you out of something you’d…

Is Your "Service Radar" On The Wrong Setting?

Meet Jason. He’s my new hero. Jason works at World Market in Columbus (specifically the one near Tuttle Mall) — the only store I braved during Black Friday. I was on a mission: to seek out and purchase a chair…

A WAY Better Golden Rule

Every once in awhile, a thought pops in your head that bounces around inside your brain and ends up affecting everything you think, say, or do. I had one of those thoughts this week.  I was facilitating a workshop with…

Change Your We Into Me

One of the most dangerous words in the workplace is the word, “we”. You see, too many people toss around the word as a way to disguise their complaints as suggestions.  “We need to communicate more effectively.” “We should have…

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Here you'll find ideas, tips, and techniques to help make your next offsite your best meeting yet.We've learned a lot during the 15,000+ meetings we've hosted, and we never stop learning (and sharing) because meetings and teams are always evolving. Be sure to leave comments and join the conversation!