tips and resources

Category: service tips

Are You Rollin’ Out The Red Carpet?

I’m a little tired of hearing how people are “increasing customer service” during this tough economic time. What bugs me is that they’re not really increasing their customer service. What they’re really doing is increasing their sales efforts. Doing things…

Plato Would Not Approve

My wife and I stepped into a Plato’s Closet clothing store in Dayton, OH, yesterday at about 3:48pm. There was a poorly written sign on the door that said the store would be closing at 4pm so people could get…

Evesdropping can be a good thing!

Last Friday, I conducted a QBQ! workshop at the Blair Center, a conference center in Westfield Center, Ohio (owned by Westfield Insurance). Really nice place that Westfield Insurance built. They spared no expense along the way. I was chatting with…

The Best Photographer On The Planet

We had a family photo shoot with Amy Parrish today. Amy Parrish is the best photographer on the planet. Here’s why: 1. She takes GREAT pictures.2. She knows how to talk to you, your kids, and your dog so you…

Loyalty Through The Storm

Columbus was rocked by a wicked-bad windstorm this week (remnants of Hurricane Ike). The whole city looks like a war zone, where the enemy focused mainly on trees and power lines. 2 million people in Central Ohio were without power…

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Here you'll find ideas, tips, and techniques to help make your next offsite your best meeting yet.We've learned a lot during the 15,000+ meetings we've hosted, and we never stop learning (and sharing) because meetings and teams are always evolving. Be sure to leave comments and join the conversation!