tips and resources

Category: service tips

Talk TO People, Not AT Them

The absolute best customer service pros in any business are the ones who have learned how to talk to customers instead of at them. Matt, an extraordinary waiter at the Texas Land & Cattle restaurant in Frisco, TX, recently gave…

Even Automated Service can be Good Service!

This is a PHENOMENAL example of automated customer service. My son and I belong to a father/son organization called Indian Guides (or Y-Guides as some may know it). Our group uses a service called “Club Express” to manage registrations for…

I Love Nordstrom!

Like many, I love Nordstrom. Today for three reasons:   1. On my way in, I noticed the complimentary umbrella bags to put your wet umbrella in. Brilliant way to provide a nice service to the guest (so I don’t…

Give ’em Your Cookies

On a recent flight on AirTran, I noticed a small commotion several seats in front of me. The flight attendant was explaining to a grumpy passenger that there was some mixup in the seats. She was trying very nicely to…

Living the Service Life

Embedded video from <a href=”http://www.cnn.com/video”>CNN Video</a> Inspiring story from CNN Heroes awards. Ann Mahlum used to run past homeless people each morning. Now she gets them back on their feet again by running WITH them instead of past them. There…

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Here you'll find ideas, tips, and techniques to help make your next offsite your best meeting yet.We've learned a lot during the 15,000+ meetings we've hosted, and we never stop learning (and sharing) because meetings and teams are always evolving. Be sure to leave comments and join the conversation!